Frequently Asked Questions
Everything you need to know about your Jolie Beauty experience.
Are Jolie Beauty products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic US. International orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer professional discounts?
Yes, we have a Pro Program for certified makeup artists. Please visit our 'Pro' page to submit your credentials and receive your exclusive discount code.
Are your products safe for sensitive skin?
While our products are formulated with high-quality ingredients, we recommend checking the full ingredient list on each product page and performing a patch test before full application.